Getting Started
IMUA Health Group uses several technologies to help us deliver the best possible care.
Simple Practice is one of the leading electronic health record systems for behavioral health practices. It conveniently allows you to complete paperwork electronically and process payment for services.
Adobe Acrobat Sign allows for electronic signatures on important documents for your care. This is our primary option for paperwork that needs to be signed. We also have 3 convenient locations where you can meet us in person to see your therapist or sign paperwork.
HIPAA compliant text messaging platform used by thousands of healthcare organizations across the country. Text us at (808) 204-4682.
3 STEPS TO BECOMING A PATIENT OF IMUA HEALTH GROUP.
I. COMPLETE YOUR PAPERWORK ON SIMPLE PRACTICE AND ADOBE ACROBAT SIGN (REQUIRED)
Before you begin therapy, you’ll receive an email from Simple Practice and at least two emails from Adobe Acrobat Sign. More on Adobe in the next paragraph. The first email you receive will have the subject, “Welcome from IMUA Health Group” and will be sent from yourprovider@simplepractice.com. Open this email, click the link and you will be taken to the client portal. The portal will have your initial registration paperwork that MUST be completed before scheduling your first session. While in the client portal, please upload a copy of your insurance card and government issued picture ID. The client portal is where documents can be uploaded, invoices can be paid, and more. For assistance, call our office at (808) 953-4682 or check out our How to Log in to the Client Portal guide.
Adobe Acrobat Sign
The last part(s) of the registration paperwork will be emailed to you from IMUA Staff or a specific team member via Adobe Acrobat Sign and have the subject, “Signature requested on…” Please open this email and click, “Review and sign” You will receive AT LEAST two of these Adobe Acrobat Sign emails. When all signatures have been completed, you will receive an email with the subject, “Completed:…” If you didn’t receive these emails or need assistance, call our office at (808) 953-4682.
II. INSURANCE AND GOVERNMENT ISSUED PHOTO ID
While you were in the client portal, a copy of your insurance card and ID should have been uploaded. If missed while in the portal, no worries! IMUA Health Group has a HIPAA compliant text line. Please text a pic of the front and back of your insurance card and government issued photo ID to (808) 204-4682.
III. WELCOME AND THANK YOU
Thank you for completing the registration process here at IMUA Health Group. You are now ready to be scheduled with one of our awesome providers! Availability for appointments is always changing and we appreciate your patience through this process. Helpful links for IMUA Health Group:
Complete Guide to the Client Portal