Privacy Policy

Last Updated: August 15, 2026

IMUA Health Group LLC (“IMUA Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit www.imuahealthgroup.com, submit information through our website, communicate with us electronically, or otherwise interact with our online services.

This Privacy Policy applies to our website and related online services. Protected health information (“PHI”) that we maintain as a healthcare provider may also be governed by the Health Insurance Portability and Accountability Act (“HIPAA”), other applicable federal and state privacy laws, and our Notice of Privacy Practices.

Information We Collect

Depending on how you interact with IMUA Health, we may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone or mobile phone number

  • Contact preferences

  • Information submitted through referral, contact, registration, or other online forms

  • Information you provide when communicating with us by phone, email, text message, or other electronic means

  • Information necessary to respond to inquiries or requests for services

  • Other information you choose to provide to us

Some information submitted when requesting healthcare services may constitute protected health information and may be subject to additional protections under applicable healthcare privacy laws and our Notice of Privacy Practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard website technologies.

This may include information such as:

  • Internet Protocol (IP) address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website or source

  • General website usage and interaction information

We may use cookies, analytics technologies, or similar tools to help operate our website, understand how visitors use it, maintain security, and improve the user experience.

You may be able to limit certain cookies through your browser or device settings.

How We Use Information

We may use information collected through our website and communications to:

  • Respond to questions and inquiries

  • Process requests for services

  • Facilitate new-client referrals, registration, and onboarding

  • Communicate regarding scheduling and appointments

  • Provide paperwork, forms, documents, or service-related information

  • Communicate administrative updates

  • Provide customer service and support

  • Operate and improve our website and online services

  • Maintain the security and integrity of our systems

  • Comply with applicable legal, regulatory, and healthcare requirements

  • Protect the rights, safety, and security of IMUA Health, our clients, our workforce, and others

Information related to healthcare services may also be used and disclosed as permitted or required by applicable law and as described in our Notice of Privacy Practices.

SMS and Text Messaging

IMUA Health offers optional SMS/text messaging to assist prospective and existing clients with service-related communications.

If you expressly opt in to receive non-marketing text messages from IMUA Health, messages may include communications regarding:

  • Inquiries about services

  • New-client referrals

  • Registration and onboarding

  • Scheduling and appointments

  • Paperwork and documents

  • Administrative or service-related updates

  • Other communications related to services you have requested

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not a condition of receiving services from IMUA Health.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Additional information regarding our SMS program is available in our Terms & Conditions.

Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

IMUA Health does not sell or rent SMS opt-in information or consent.

Text messaging originator opt-in data and consent will not be shared with third parties except as necessary for aggregators, telecommunications providers, and service providers involved in delivering and supporting our text messaging services.

Service Providers

We may use vendors and service providers to help us operate our website, communications systems, technology infrastructure, forms, scheduling systems, messaging services, analytics, and other business functions.

These service providers may process information as necessary to perform services on our behalf and are expected to use information only for authorized purposes and subject to applicable contractual, privacy, security, and legal requirements.

When protected health information is involved, IMUA Health uses appropriate safeguards and agreements as required by applicable healthcare privacy laws.

When Information May Be Disclosed

We may disclose information when reasonably necessary:

  • To provide services requested by you

  • To service providers performing authorized functions on our behalf

  • With your authorization or consent

  • To comply with applicable laws, regulations, court orders, subpoenas, or other lawful processes

  • To protect the rights, property, safety, or security of IMUA Health, our clients, our workforce, or others

  • To investigate or prevent fraud, misuse, security incidents, or unlawful activity

  • In connection with healthcare operations or other activities permitted by applicable healthcare privacy laws

These categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with third parties except aggregators and providers supporting the text messaging service.

We do not sell personal information collected through our website.

Healthcare Information and HIPAA

This Privacy Policy does not replace IMUA Health’s Notice of Privacy Practices.

When information constitutes protected health information under HIPAA or other applicable healthcare privacy laws, IMUA Health handles that information in accordance with applicable legal requirements and our Notice of Privacy Practices.

Our Notice of Privacy Practices explains how health information may be used and disclosed, your rights regarding your health information, and our legal responsibilities as a healthcare provider.

Data Security

IMUA Health uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

When appropriate, we use technology and service providers designed to support the privacy and security requirements applicable to healthcare organizations.

However, no website, electronic communication, data transmission, or information system can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, meet operational needs, comply with legal and regulatory requirements, resolve disputes, and enforce applicable agreements.

Healthcare records and protected health information may be subject to separate retention requirements under federal or state law.

Third-Party Websites

Our website may contain links to websites or services operated by other organizations.

IMUA Health does not control those third-party websites and is not responsible for their privacy practices, security, content, or policies.

We encourage you to review the privacy policies of websites and services you visit.

Children’s Privacy

Our website is intended to provide information about IMUA Health services to prospective clients, current clients, parents, guardians, caregivers, and other visitors.

We do not knowingly use the website to solicit personal information directly from children in violation of applicable law.

Parents or legal guardians seeking services for a minor may provide information necessary to request or coordinate services on the minor’s behalf.

Your Choices

Depending on the nature of your interaction with IMUA Health and applicable law, you may have choices regarding how we communicate with you.

You may:

  • Opt out of SMS messages by replying STOP

  • Request assistance with SMS messages by replying HELP

  • Unsubscribe from applicable marketing emails using the unsubscribe mechanism provided

  • Adjust certain cookie or browser settings

  • Contact us with questions about information submitted through our website

Rights specifically related to protected health information are described in our Notice of Privacy Practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions regarding this Privacy Policy or IMUA Health’s privacy practices, please contact:

IMUA Health Group LLC
Honolulu, Hawaii
Website: www.imuahealthgroup.com

Current telephone and email contact information is available on our website.

For questions specifically concerning protected health information or your rights as a healthcare client, please refer to our Notice of Privacy Practices.